I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
- Custom or personalised orders
- Items on sale
Conditions of return
Gift wrapping and packaging
To keep costs to a minimum, I use simple plain packaging. normally this will be bubble wrap, polystyrene and plain cartons/boxes. I will be changing the polystyrene to a biodegradable packing filler in the near future.
All the items I make are made from real solid wood. No MDF, Plywood etc is used unless clearly stated in the item description. To care for your items, it is best not to display in direct sunlight, avoid large temperature changes and humidity changes. All real wood moves with time, this is perfectly normal. Plates and bowls that I have made can be waxed periodically with a good quality beeswax to keep it nourished and looking its best. They can we wiped with a damp cloth, but they should not be submerged into water or placed in dishwashers. Nesting boxes are protected with a water based protective coating which offers up to 5 years protection.
Custom and personalised orders
I can make custom or personalised items, but once these have been ordered and made, I will be unable to accept cancellations. If you have anything special in mind please let me know and I will see if I can help.
56 Southend Road
HOCKLEY, Essex SS54QH